Planning a move with Tote Sharks? You’ll find answers here about our reusable moving tote rentals, moving equipment, rental periods, delivery and pickup, self pick up and self drop off, payments, cancellations, and rental extensions.
You’ll also find information about tote weight limits, dollies and moving blankets, caring for rental equipment, damaged or missing items, and what to expect before, during, and after your rental.
Tote Sharks serves the Mississippi Gulf Coast with reusable moving totes and moving equipment designed to make packing and moving easier and more organized. If you still have questions, call or text us at 228-444-6656.
Not sure where to start? This section will help you choose the right number of totes, rental package, and options for your move.
The number of totes you need depends on the size of your home or office and how much you plan to pack. If you’re unsure, contact Tote Sharks and we’ll help you choose the right package.
View our Home Package or Build Your Own Package to choose the option that works best for your move.
Choose the package that most closely matches the size of your move. If you’re between sizes, we can help you select a package or create a custom rental.
Your rental includes the totes and any equipment or add-ons listed with the package you select. Additional items such as tote dollies, hand trucks, appliance dollies, moving blankets, or other available equipment may be added to your rental when available. Your confirmed order will show exactly what is included.
To view add ons just follow the link Add ons – Packing, Mattress Covers, Hand Trucks
Our standard rental period is 14 days — one week to pack and one week to unpack. A 1-week rental option is available with the Build Your Own Package when you choose Self Pick Up and Self Drop Off. Early returns do not reduce or prorate the rental charge.
Tote Sharks provides delivery and pickup within our designated service area. Delivery availability and any applicable fees are based on your location.
To see our Delivery Zones just follow the link. Delivery Zones
Payment is due at the time of booking unless otherwise stated by Tote Sharks. All online payments are securely processed through Stripe, and Tote Sharks does not store your complete credit or debit card information.
After you submit your order, we will review your requested rental dates, delivery and pickup locations, package selection, and equipment availability.
Submitting payment does not automatically guarantee your reservation. Your rental is considered confirmed once Tote Sharks has reviewed your order and you receive a confirmation by email, text, or other electronic communication.
If we are unable to fulfill your requested rental, we will contact you and refund any payment collected for the unavailable reservation.
Once your reservation is confirmed, keep an eye out for additional information from Tote Sharks regarding your delivery, pickup, or self-pickup schedule.
Need to make a change? Contact us as soon as possible. Changes to dates, addresses, rental duration, package size, tote quantity, or additional equipment are subject to availability and may involve additional fees.
Your reservation is confirmed, so now what? Find out what to expect before delivery, how scheduling works, and what to do if you need to make a change.
Your reservation is confirmed once you receive confirmation from Tote Sharks and your required payment has been successfully processed. You will receive an email or text message based on information you provided during the order process.
Once your reservation is confirmed, we prepare your totes and equipment for your scheduled delivery or self-pickup. Watch for any updates from Tote Sharks regarding your order. Updates are sent via text message.
Your delivery will be scheduled for an available date or time window. We’ll provide your delivery details once your reservation is confirmed.
Not always. However, you or an authorized representative may need to be available depending on the delivery, and we must have safe and reasonable access to the drop-off location.
Yes. Contact us as soon as possible if you need to change your dates, address, package size, tote quantity, equipment, or add-ons. Changes are subject to availability and may involve additional fees.
Learn how delivery and pickup work, where your equipment should be placed, and what to expect when it is time for us to collect your rental.
We deliver your totes and rental equipment to the address on your reservation. Please make sure we have accurate information and safe access to the delivery location.
Place all totes and rental equipment together in a safe, easily accessible area. Everything should be emptied and ready when we arrive.
Yes. We can deliver to one address and pick up from another, which is convenient when moving from one location to another. Both locations must be within our service area.
Contact us as soon as possible if you will not be ready. Additional pickup, rescheduling, or rental-extension fees may apply if we cannot complete the scheduled pickup.
At the end of your rental, we’ll pick up your totes and equipment from your designated pickup location. Everything should be emptied, reasonably clean, together, and ready for pickup.
Get simple tips for safely using, packing, stacking, and caring for your totes and rental equipment during your move.
Each tote may hold up to 60 pounds. Avoid overloading the totes and make sure they can be safely lifted and moved.
Do not pack hazardous, illegal, flammable, explosive, corrosive, toxic, or otherwise dangerous materials in our totes.
Stack totes only to a safe and stable height. Never stack them in a way that could cause them to tip, fall, or create a safety hazard.
Contact Tote Sharks as soon as possible, preferably within 24 hours. Photos are helpful if you notice damage, defects, or missing equipment.
Normal wear and tear is expected. Charges may apply for lost, stolen, unreturned, excessively dirty, or damaged equipment beyond normal use.
Moving plans can change. This section covers extensions, cancellations, extra equipment, schedule changes, and other situations that may come up during your rental.
Yes, extensions may be available. Contact us before your scheduled pickup date. Extensions are subject to availability and additional rental charges.
Yes, if additional equipment is available. Additional rental charges will apply, and a separate delivery fee may apply if another trip is required.
Cancellations made more than 48 hours before delivery receive a 95% refund. Cancellations made 24–48 hours before delivery receive an 85% refund. Cancellations made less than 24 hours before delivery are nonrefundable.
You may arrange an earlier return or pickup, subject to availability. Because we have a 14-day minimum rental, unused days are not refunded or prorated.
Severe weather or unsafe conditions may require us to reschedule. We’ll make reasonable efforts to contact you and arrange another delivery or pickup time.
