Our FAQ page is designed to answer common questions customers have about renting reusable moving totes and moving equipment from Tote Sharks. Whether you are moving from a home, apartment, office, dorm, or other location, this page will help explain what to expect throughout the rental process. Our FAQ section covers questions about how our reusable moving box rentals work, package sizes, rental periods, delivery and pickup, self-pickup and self-drop-off options, service areas, scheduling, payments, cancellations, and rental extensions.
Customers may have questions about the types of equipment available with their rental, including tote dollies, hand trucks, appliance dollies, moving blankets, and other optional moving supplies. We will address common questions about using the totes safely, weight limits, caring for the equipment, what happens if equipment is damaged or not returned, and how cleaning or replacement charges may apply. Our goal is to make the rental process simple and easy to understand before you place your order.
This FAQ page will provide information about changing an existing reservation, adding additional totes or equipment, choosing delivery and pickup dates, and understanding any applicable delivery or service fees. Because every move is different, we understand that customers may have questions that are not covered here. If you do not find the information you need in our FAQ, you are welcome to contact Tote Sharks directly for assistance.
We want customers to feel comfortable and informed before booking. Review the questions below to learn more about our reusable moving tote rentals and how Tote Sharks can help make your next move easier, cleaner, and more organized.
Not sure where to start? This section will help you choose the right number of totes, rental package, and options for your move.
The number of totes you need depends on the size of your home or office and how much you plan to pack. If you’re unsure, contact Tote Sharks and we’ll help you choose the right package.
To see our packages, click the link and hit the drop down called “Book Packages”.Book A Package
Choose the package that most closely matches the size of your move. If you’re between sizes, we can help you select a package or create a custom rental.
Your rental includes the totes and any equipment or add-ons listed with the package you select. Additional items such as tote dollies, hand trucks, appliance dollies, moving blankets, or other available equipment may be added to your rental when available. Your confirmed order will show exactly what is included.
To view add ons just follow the link Add ons – Packing, Mattress Covers, Hand Trucks
Our standard minimum rental period is 14 days (a week to pack and a week to unpack). You may return your equipment early, but unused rental days are not refunded or prorated.
Tote Sharks provides delivery and pickup within our designated service area. Delivery availability and any applicable fees are based on your location.
To see our Delivery Zones just follow the link. Delivery Zones
Payment is due at the time of booking unless otherwise stated by Tote Sharks. All online payments are securely processed through Stripe, and Tote Sharks does not store your complete credit or debit card information.
After you submit your order, we will review your requested rental dates, delivery and pickup locations, package selection, and equipment availability.
Submitting payment does not automatically guarantee your reservation. Your rental is considered confirmed once Tote Sharks has reviewed your order and you receive a confirmation by email, text, or other electronic communication.
If we are unable to fulfill your requested rental, we will contact you and refund any payment collected for the unavailable reservation.
Once your reservation is confirmed, keep an eye out for additional information from Tote Sharks regarding your delivery, pickup, or self-pickup schedule.
Need to make a change? Contact us as soon as possible. Changes to dates, addresses, rental duration, package size, tote quantity, or additional equipment are subject to availability and may involve additional fees.
Your reservation is confirmed, so now what? Find out what to expect before delivery, how scheduling works, and what to do if you need to make a change.
Your reservation is confirmed once you receive confirmation from Tote Sharks and your required payment has been successfully processed. You will receive an email or text message based on information you provided during the order process.
Once your reservation is confirmed, we prepare your totes and equipment for your scheduled delivery or self-pickup. Watch for any updates from Tote Sharks regarding your order. Updates are sent via text message.
Your delivery will be scheduled for an available date or time window. We’ll provide your delivery details once your reservation is confirmed.
Not always. However, you or an authorized representative may need to be available depending on the delivery, and we must have safe and reasonable access to the drop-off location.
Yes. Contact us as soon as possible if you need to change your dates, address, package size, tote quantity, equipment, or add-ons. Changes are subject to availability and may involve additional fees.
Learn how delivery and pickup work, where your equipment should be placed, and what to expect when it is time for us to collect your rental.
Payment is due in full at the time of booking. Tote Sharks accepts secure credit and debit card payments through Stripe, including major cards such as Visa, Mastercard, American Express, and Discover. Any applicable taxes, delivery fees, rental charges, or other selected fees will be clearly shown during checkout before you complete your order. Payments and refunds are subject to our cancellation, refund, and rental policies outlined in our Terms of Service.
We deliver your totes and rental equipment to the address on your reservation. Please make sure we have accurate information and safe access to the delivery location.
Place all totes and rental equipment together in a safe, easily accessible area. Everything should be emptied and ready when we arrive.
Yes. We can deliver to one address and pick up from another, which is convenient when moving from one location to another. Both locations must be within our service area.
Contact us as soon as possible if you will not be ready. Additional pickup, rescheduling, or rental-extension fees may apply if we cannot complete the scheduled pickup.
At the end of your rental, we’ll pick up your totes and equipment from your designated pickup location. Everything should be emptied, reasonably clean, together, and ready for pickup.
Get simple tips for safely using, packing, stacking, and caring for your totes and rental equipment during your move.
Each tote may hold up to 60 pounds. Avoid overloading the totes and make sure they can be safely lifted and moved.
Do not pack hazardous, illegal, flammable, explosive, corrosive, toxic, or otherwise dangerous materials in our totes.
Stack totes only to a safe and stable height. Never stack them in a way that could cause them to tip, fall, or create a safety hazard.
Contact Tote Sharks as soon as possible, preferably within 24 hours. Photos are helpful if you notice damage, defects, or missing equipment.
Normal wear and tear is expected. Charges may apply for lost, stolen, unreturned, excessively dirty, or damaged equipment beyond normal use.
Moving plans can change. This section covers extensions, cancellations, extra equipment, schedule changes, and other situations that may come up during your rental.
Yes, extensions may be available. Contact us before your scheduled pickup date. Extensions are subject to availability and additional rental charges.
Yes, if additional equipment is available. Additional rental charges will apply, and a separate delivery fee may apply if another trip is required.
Cancellations made more than 48 hours before delivery receive a 95% refund. Cancellations made 24–48 hours before delivery receive an 85% refund. Cancellations made less than 24 hours before delivery are nonrefundable.
You may arrange an earlier return or pickup, subject to availability. Because we have a 14-day minimum rental, unused days are not refunded or prorated.
Severe weather or unsafe conditions may require us to reschedule. We’ll make reasonable efforts to contact you and arrange another delivery or pickup time.
